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Unavailable products may appear in the middle of PLP in Delivery Promise context
Intelligent Search
ID: 1330836
Backlog
Published on11/26/2025
Last updated on11/26/2025
1 min read

Summary

When hideUnavailableItems is false, it is expected that unavailable products appear at the end of the PLP. However, in the Delivery Promise context, unavailable products may appear in the middle of PLP.

This occurs because Intelligent Search evaluates the better-scoped seller’s availability apart from Delivery Promises. That affects the position of the product in PLP, but does not affect the Delivery Promises availability, keeping displaying the product as unavailable if it does not have stock in Delivery Promises.

Simulation

  • Store: In a store that uses Delivery Promises and has a postal code set, unavailable products appear in the middle of the Product Listing Page (PLP) results.

  • Intelligent Search API: When executing the Product Search route with hideUnavailableItems = false, you find unavailable products in the middle of available products in the search results.

Workaround

N/A

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