Known issues

Connections

Magazine Luiza Orders pending dispatch authorization even if approved by Marketplace

---
title: 'Magazine Luiza Orders pending dispatch authorization even if approved by Marketplace'
slug: magazine-luiza-orders-pending-dispatch-authorization-even-if-approved-by-marketplace
status: PUBLISHED
createdAt: 2025-10-16T20:43:43.120Z
updatedAt: 2025-10-16T20:43:43.120Z
contentType: knownIssue
productTeam: Connections
author: 2mXZkbi0oi061KicTExNjo
tag: Connections
slugEN: magazine-luiza-orders-pending-dispatch-authorization-even-if-approved-by-marketplace
locale: en
kiStatus: Backlog
internalReference: 1200833
---

## Summary


Some cases were identified where some orders, even approved in the marketplace, remained stuck awaiting dispatch at the OMS


#### Simulation


Describe here what steps are needed to reproduce this behavior. Be careful not to expose confidential information, such as images or attachments.
**Important:** This problem doesn't happen with all orders.

OMS

 ![](https://vtexhelp.zendesk.com/attachments/token/Og610DmFNOXxq62mJ8Mi7KH0x/?name=image.png)


Magazine Luiza

 ![](https://vtexhelp.zendesk.com/attachments/token/dO1rwzcpoXTv5KSHqRk0ddHVv/?name=image.png)




#### Workaround


Reprocess orders with API


